Exchange Policy & Returns Process

Eligible Returns

To be eligible for an exchange:

• Items must be unused, undamaged & in original condition.
• Original packaging and tags must still be attached.
• You must return the item within 30 days of the delivery date (counting from the day your order is marked delivered).

Sale Items:
Items purchased on Sale cannot be returned.

Faulty or Damaged Items:
If you received a defective or damaged product, please follow our Faulty Item process (see Refund Process below).

How to Start a Return

1. Contact us
   
   • Fill out this form.
   • Include your order number, item(s) you want to return, and reason for return.
2. Condition Check
   
   • We’ll confirm if your item is eligible based on condition and our policy.
3. Return Shipping
   
   • You are required to pay for return shipping unless otherwise specified.
   • We will provide return instructions and a shipping address.
4. Send the Item Back
   
   • Pack the item securely and ship with tracking.
   • Include your order number inside the package.
5. Inspection & Next Steps
   
   • Once we receive your return and confirm it meets our return criteria, we’ll notify you.
      

Refund Process

Faulty or Damaged Items

We want you to be 100% happy with your nerd belt purchase. If your item arrives defective, damaged, or incorrect:

1. Fill out this form, with photos of the issue and your order number.
2. We’ll review and approve the claim.
3. Once confirmed, you’ll be offered a replacement, refund, or store credit — your preference where applicable.

Exchanges

We’re happy to offer exchanges to make sure you end up with the right size and/or item.

Exchange Eligibility

You can request an exchange if:

• The item is unused, unworn, and in original condition
• Original packaging and tags are intact
• The exchange request is made within 30 days of delivery
• The item was not purchased on Sale
   

How to Request an Exchange

1. Fill out this form, making sure you include:
   • Your order number
   • The item you’d like to exchange
   • The item you’d like instead (size/style/colour)
2. Approval & Instructions
   Once approved, we’ll send you return instructions and confirm availability of the replacement item.
3. Return the Original Item
   
   • Items must be returned in original condition
   • Return shipping costs are the customer’s responsibility unless the exchange is due to a faulty or incorrect item
   • We will cover the cost to re-send
4. Processing the Exchange
   
   • Once your return is received and inspected, your replacement item will be shipped
   • You’ll receive tracking details via email

If Your Item Is Faulty or Incorrect

If we’ve made a mistake or your item is faulty:

• Fill out this form as soon as possible with photos and your order number.

Important Notes

• Exchanges are subject to stock availability
• If the requested item is unavailable, we’ll offer a store credit
• We do not offer exchanges on Sale items
• Shipping times for exchanged items may vary depending on location

Things to Keep in Mind

• Return shipping costs (when required) are the customer’s responsibility unless the return is due to our error or a defective item.
• Transit loss: nerd belt is not responsible for parcels lost in transit.